FAQ

Q: Where can I find the booking form?
A: A copy is available on our website
Q: What is your standard cancellation policy?
A: This depends on the product & time of cancellation. Please refer to your invoice for further details
Q: Do you charge amendment or booking fees?
A: We do not charge booking fees.  Amendment fees are subject to the rules of the airline & supplier
Q: Can I cancel a reservation or booking?
A: Yes, it is possible cancel a booking.  Specific policies & fees will vary by route & reservation type.  Contact us for more information.
Q: Do you sell escorted tours separately?
A: We do sell a selection of escorted tours
Q: What is considered to be a group?
A: Normally, 15 or more people travelling together are considered a group.
However, some airlines or suppliers consider a minimum of 10 people as a group.
Q: How does the difference in time zones affect travel times?
A: All flight departures and arrivals are given in local time at the destination
Q: Does Thompsons Holidays assist travellers with Visa applications?
A: Retail travel agents & visa companies offer this service.
Q: Are water sports and water skiing included in the half board rates?
A: Half board refers to meals only. Sport activities are listed separately
Q: How old must a child be to be able to use the Kids Club?
A: This is dependent on the property at which you are staying (Properties may have different rules)
Q: What is the Registration Process?
A: Click the Register button, complete and submit the form by clicking Register as Agent. You’ll receive a Validation e-mail, click the link.  You’ll then receive a Welcome e-mail with your username etc. to log into EasiClick.